What is your return or exchange policy?
If your item doesn’t fit quite right, you’re welcome to exchange it for a different size or style within 14 days of receiving your order.
Customers are responsible for the cost of return shipping.
We recommend using a trackable shipping method.
Once we receive and inspect your original item, we’ll ship your replacement piece.
If you’ve received the wrong item or something arrives damaged, please contact us within 7 days of delivery and we will make it right at no cost to you.
Email us at shadesofjadeswimwear@gmail.com with your order number and the details of your exchange request.
Our team will guide you through the next steps.
Yes, a quote will be provided upon request. Please email us with your order and your shipping details.
If ordering within South Africa, the order can take from 2 days – 7 days to arrive.
As we are a small business, we ask that the customer cover the shipping if returning due to incorrect sizing. If you are unsure of your sixing, we have a size chart for each product and are quick at responding to any questions via email or instagram DM.
It can be exchanged for another size or returned for a refund.
We use fabric made from recycled plastic as well as mailer bags that are biodegradeable. We avoid plastic by using ribbon for all our swing tags.
We produce locally in Cape Town, South Africa.
Our product page has a size chart and we are always available for sizing questions. When in doubt, size up. Our swimwear has been designed to be versatile in fit.
Size up when in doubt.
We allow mixing & matching of all swimwear to ensure that your set fits you just right.
